Our Commitment to Your Privacy

At James Noble Services, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our coaching services. As a coaching service that deals with sensitive personal information, we adhere to HIPAA (Health Insurance Portability and Accountability Act) guidelines to ensure your personal information is protected with the highest standards of privacy and security.

Please read this Privacy Policy carefully. By accessing our website or using our services, you accept and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete forms on our website
• Register for coaching services
• Schedule appointments
• Participate in coaching sessions
• Subscribe to our newsletter
• Contact us via email, phone, or social media

This information may include:

• Name, email address, phone number, and mailing address
• Billing information and payment details
• Background information relevant to coaching services
• Personal experiences, challenges, and goals
• Any other information you choose to provide

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages visited and time spent
• Referring websites
• Click patterns

This information helps us improve our website and service delivery but does not personally identify you.

2. How We Use Your Information

We use your personal information primarily to:

• Provide, maintain, and improve our coaching services
• Process payments and fulfill transactions
• Send administrative information, appointment reminders, and service updates
• Respond to your inquiries and provide customer support
• Personalize your experience and deliver targeted content
• Monitor and analyze usage patterns and trends
• Comply with legal obligations

We will never use your personal information for purposes other than those disclosed in this Privacy Policy without your consent.

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Information

We do not sell, trade, rent, or otherwise transfer your personal information to third parties for monetary or other valuable consideration.

3.2 Limited Disclosure

We may disclose your information in the following limited circumstances:

• With service providers who help us operate our business (payment processors, email service providers, etc.)
• If required by law, regulation, or legal process
• To protect the rights, property, or safety of James Noble Services, our clients, or others
• In connection with a business transfer (merger, acquisition, etc.)
• With your consent

3.3 Group Coaching Settings

If you participate in group coaching sessions, please be aware that information shared during these sessions may be heard by other participants. While we request all participants maintain confidentiality, we cannot guarantee that others will not share information outside the group setting.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive information
• Secure access controls
• Regular security assessments
• Staff training on privacy and security practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide the services you have requested
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

After this period, your personal information will be securely deleted or anonymized.

6. Your Rights and Choices

6.1 HIPAA Individual Rights

Under HIPAA, you have specific rights regarding your Protected Health Information (PHI), including:

• Right to access and receive copies of your records
• Right to request amendments to inaccurate or incomplete information
• Right to receive an accounting of certain disclosures we have made
• Right to request restrictions on certain uses and disclosures
• Right to request confidential communications through alternative means
• Right to receive a paper copy of this notice

6.2 Additional Privacy Rights

Depending on your location, you may have additional rights regarding your personal information, including:

• Deletion of certain information
• Data portability
• Withdrawal of consent for future processing
• Lodging a complaint with supervisory authorities

To exercise these rights, please submit a written request using the contact information provided at the end of this policy. We will respond to all requests within 30 days.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information as quickly as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated effective date. Your continued use of our services after any changes indicates your acceptance of the revised Privacy Policy.

9. HIPAA Compliance and Specific Provisions for Coaching Services

9.1 HIPAA Compliance Framework

As a provider of coaching services that may involve personal health information, we comply with HIPAA regulations in the following ways:

Notice of Privacy Practices

This Privacy Policy serves as our official Notice of Privacy Practices as required by HIPAA.

Protected Health Information (PHI)

We recognize that information related to your mental, emotional, and physical well-being discussed during coaching sessions constitutes Protected Health Information (PHI) under HIPAA. This information receives the highest level of protection under our policies.

Business Associate Agreements

We maintain HIPAA-compliant Business Associate Agreements with any third-party service providers who may have access to your PHI.

Security Rule Compliance

We implement administrative, physical, and technical safeguards in accordance with the HIPAA Security Rule to protect electronic PHI, including:

• Access controls and authentication measures
• Encryption of data at rest and in transit
• Automatic logoff from electronic systems
• Regular security assessments and updates
• Secure disposal of electronic and physical records

9.2 Session Confidentiality

Information shared during coaching sessions is kept strictly confidential with the following exceptions:

• Risk of harm to yourself or others
• Disclosure of abuse or neglect of a vulnerable person
• Legal requirement for disclosure
• Written authorization from you to share information

9.3 Session Notes and Record Maintenance

We maintain documentation about coaching sessions to track progress and goals in accordance with HIPAA requirements. These records:

• Are stored in HIPAA-compliant secure systems
• Are accessible only to authorized personnel with role-based access controls
• Contain only minimum necessary information relevant to services provided
• Are maintained for the legally required retention period
• Are subject to our documented backup and disaster recovery procedures

9.4 Electronic Communications

Email and text communications between sessions:

• Are not considered secure forms of communication under HIPAA unless specifically encrypted
• Should not include highly sensitive personal health information
• Are stored in HIPAA-compliant encrypted systems when containing PHI
• Are subject to our documented policies for electronic communications
• May be documented in your client record as appropriate

9.5 Breach Notification

In the unlikely event of a breach of unsecured PHI, we will:

• Notify affected clients without unreasonable delay and within 60 days
• Provide information about what happened, what information was involved, steps individuals should take, what we are doing to investigate and mitigate, and contact procedures
• Notify the Secretary of Health and Human Services as required by law

10. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: info@jamesnobleservices.com
Phone: (347) 728-5399
Address: 3564 Avalon Park E Blvd Ste 1 Orlando, FL 32828